Arter Technical Support

Welcome! Please select request type and describe your request.

What can we help you with?

Technical support

{"xsrfToken":"228ba0a6d03de44e9d88f1c97af69ade4f76d82b_lout","branding":{"id":"2","key":"ac","name":"Arter Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4610f7ec-71ec-4c06-b246-0b3e686df13c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjMwODhhZi1iYzQ3LTQ4MjEtODI2Yy02ZmI5ZDg3OTU1ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2MTBmN2VjLTcxZWMtNGMwNi1iMjQ2LTBiM2U2ODZkZjEzYyI6WyJyZWFkIl19LCJleHAiOjE3NTAzMDQ4NjgsIm5iZiI6MTc1MDMwNDI2OH0.1xlI7MNgNG4QUzqj2WydsDRovj7lAVHH8jtRtxI0DWw&client=e23088af-bc47-4821-826c-6fb9d87955ec&mode=fit","logoId":"4610f7ec-71ec-4c06-b246-0b3e686df13c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Arter Technical Support","sharedPortalName":"Arter Technical Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Arter Technical Support","sharedPortalName":"Arter Technical Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4f3be9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4f595f19-7194-4b98-bba7-416cb4891c1f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjMwODhhZi1iYzQ3LTQ4MjEtODI2Yy02ZmI5ZDg3OTU1ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmNTk1ZjE5LTcxOTQtNGI5OC1iYmE3LTQxNmNiNDg5MWMxZiI6WyJyZWFkIl19LCJleHAiOjE3NTAzMDQ4NjgsIm5iZiI6MTc1MDMwNDI2OH0.awk3ndm7gMObUH0sLhK-fKkuVFrtfnz6fQlkHJhplT8&client=e23088af-bc47-4821-826c-6fb9d87955ec&height=300&mode=fit","bannerMediaApiFileId":"4f595f19-7194-4b98-bba7-416cb4891c1f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4f3be9","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"ac","projectId":10001,"serviceDeskId":2,"name":"Arter Technical Support","description":"Welcome! Please select request type and describe your request.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"","icon":10472,"iconUrl":"https://arteroy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"16","name":"Invoice","descriptionHtml":"","callToAction":"Invoice","introHtml":"Laskutus","icon":10458,"iconUrl":"https://arteroy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"12","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://arteroy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjMwODhhZi1iYzQ3LTQ4MjEtODI2Yy02ZmI5ZDg3OTU1ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzMDU0NjgsIm5iZiI6MTc1MDMwNDI2OH0.-ckS47sZO39Ut2rjktObfRv7cUMFT63Hku_ik4nN1ts","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e23088af-bc47-4821-826c-6fb9d87955ec","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10001,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"","instructions":"","icon":10472,"iconUrl":"https://arteroy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10123","fieldConfigId":"10256","label":"Request type / Tukipyynnön tyyppi","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10280","label":"Technical problem / Tekninen ongelma","selected":false,"children":[]},{"value":"10281","label":"Feature request / Kehityspyyntö","selected":false,"children":[]},{"value":"10282","label":"Software user support / Ohjelmiston käyttötuki","selected":false,"children":[]},{"value":"10323","label":"Software bug / Bugi","selected":false,"children":[]},{"value":"10579","label":"General feedback / Yleinen palaute","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Software / Ohjelmisto","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10005","label":"ARC","selected":false,"children":[]},{"value":"10008","label":"Blueprint","selected":false,"children":[]},{"value":"10038","label":"Draw module","selected":false,"children":[]},{"value":"10009","label":"IAM","selected":false,"children":[]},{"value":"10004","label":"IMS","selected":false,"children":[]},{"value":"10015","label":"IMS Mobile","selected":false,"children":[]},{"value":"10042","label":"Kirjautuminen","selected":false,"children":[]},{"value":"10041","label":"OnPremise","selected":false,"children":[]},{"value":"10039","label":"Risks module","selected":false,"children":[]},{"value":"10043","label":"SSO","selected":false,"children":[]},{"value":"10040","label":"Sertifikaatit","selected":false,"children":[]},{"value":"10011","label":"WebDAV","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary / Otsikko","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description / Kuvaus","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments / Liitteet","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/8","calendarParams":{"firstDay":0,"date":"2025-06-19T06:37:48+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMjMwODhhZi1iYzQ3LTQ4MjEtODI2Yy02ZmI5ZDg3OTU1ZWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAzMDU0NjgsIm5iZiI6MTc1MDMwNDI2OH0.-ckS47sZO39Ut2rjktObfRv7cUMFT63Hku_ik4nN1ts","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"e23088af-bc47-4821-826c-6fb9d87955ec","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=arteroy","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"228ba0a6d03de44e9d88f1c97af69ade4f76d82b_lout","baseUrl":"https://arteroy.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://arteroy.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e23088af-bc47-4821-826c-6fb9d87955ec","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"40d043cd71c244ef932d89a95d88c745","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}